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I have never known such poor customer service in my life. When i purchased my washing machine I paid for a 5 year extended warranty. My machine is 3 years old and it has had 2 new drums, 2 new digital panels, a new drawer and other parts. I have had to wait over 2 months for my machine to be repaired and when it was finally repaired 2 days later it broke. Team Know How won't do anything even though the policy is with them, and Hotpoint have said it will be 2 weeks for an engineer. So in 3 months my launderette bill is shocking as I have a family of 8. I have always brought my appliances from Currys/PC World over the years which has cost £1000's. The customer service is non existent, and I will be taking it further under the Consumer Rights Act 2015 for breach of contract. Fuming is an understatement and I would not recommend these companies to anyone.I will be going to watch dog and national press they are asking for a rating but there is no minus star rating
I have never known such abominable customer service in my whole life. No one can help me afeter 2 months without a washing machine. I have spend £1000’s with this company over the years but never again!
Dixons Carphone Headquarters Info
You can find the corporate head office address and Dixons Carphone headquarters in 1 Portal Way, Acton, London W3 6RS, United Kingdom. Most of the operations handled from this Dixons Carphone corporate headquarter.
- Address: Dixons Carphone headquarters is completely transparent when it comes to contact information and location of the Dixons Carphone headquarters. You can address any letters to this corporate headquarters office to:
1 Portal Way, Acton, London W3 6RS, United Kingdom.
- Phone Number: Call +44 370 111 6565 to reach someone at Dixons Carphone headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Fri: 8:30 am – 5:30 pm and Sat to Sun: Closed. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Dixons Carphone at customer.service@teamknowhow.com that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://www.dixonscarphone.com/ and contact any department for general help. there is no dedicated website for Dixons Carphone headquarters.
Dixons Carphone Headquarters Executive Team
Dixons Carphone headquarters is run by an executive team. Below are some executive team members name of Dixons Carphone corporate office UK.
- Alan Ritchie – Chief Operating Officer
- Alex Baldock – Group CEO
- Antreas Athanassopoulos – Chief Customer Officer
- Assad Malic – Corporate Affairs and Strategy Director
- Erik Sønsterud – CEO International
- Jonny Mason – Chief Financial Officer
- Nigel Paterson – General Counsel & Company Secretary
- Paula Coughlan – Chief HR Officer
- Steve Ager – Chief Commercial Officer
Dixons Carphone corporate office addresses
| Corporate addresses | |
| Dixons Carphone (UK) | 1 Portal Way, Acton, London W3 6RS, United Kingdom |
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