DPD

I'm quite stunned that a company can be so bad and get away with keeping their head office contact details secret.

Dangerous driving by DPD driver, that modern day slavery company and I don’t know how they get away with it, working people for 16-18 hours a day for 6-7days a week for a mere £58.00. Why are they not being investigated especially their sub contractor NATIONWIDE DELIVERY SOLUTIONS owned by ANDREW HASSELL, THE BIGGEST SCAM IN UK DELIVERY SERVICES.

Dpd said they would deliver my parcel on the 14th october2023. I recieved a message saying that they tried to deliver my parcel but missed me. When i checked on the app it showed that it hadnt even left birmingham. Inlive in kidderminster. I phoned customer service on 5 occasions and was lied to on every occasion. Do not trust these people ti deliver your parcels there crooks all of them

My son in law worked for dpd Sugarbrook Drive, Stonebridge, Liverpool, L11 2BD delivering parcels with one off dpd vans he has had bailiff's trying to get money off him for crossing Merseyflow and dpd have gave his name in as driver when dpd should off been paying the crossing as all delivery firms pay the toll fees

Parcel delivered and left outside our door, unfortunately it wasn't for us. Driver too lazy to ring bell and wait til we got there.

my parcel was to be delivered on 11/3/2023 we were in at the time, the driver turned up took a photo of our door did not kock and went away he was seen arriving by our neighbour o tryig to call customer services to get answers all you get is an atomated answering machine tracking says it is now being retured to sender, tis company makes hermes look efficient truly shocking lack of service

14th December ordered for next day delivery.

15th December No delivery

Anyway, next day delivery did not happen.

16th December no delivery.

I tracked the order on 16th where the message was that it would be delivered that day. It was not delivered. I sat by the doorbell all day and it did not ring. No note was put through our door.

17th December no delivery.

I tracked the parcel again and there was a message saying it would be delivered, by driver “Mladen”, between 1321 and 1421. My wife sat next to the doorbell throughout and it did not ring. No note was placed through the door.

Now, tracking reads “Sorry, we missed you. Your driver Mladen won't be back today but we'll be back Sun 18 December with your parcel”

It follows the driver has not approached our door on either 16th or 17th.

Contrast the message on 16th with that on 17th and it follows the parcel was probably not even on the van on 16th and there was no intention to deliver it on that day.

It seems I am expected to stay at home, next to the doorbell, all tomorrow.

I appear to be expected to sit 3 days, or more, next to the doorbell.
I have tried to contact DPD to complain but of course there is no phone number, and their email system refuses to recognise either my or my vendors email address. I do not believe this is an accident but a deliberate tactic to avoid having to deal with annoying emails from irate customers.

I have had big problems with this service provider in the past and I do not use it for business anymore. I recommend you change too.

Tried 3 times to phone dpd and speak to a manager as i had a crime report number to give them in regards driver fraud and eveyone of there staff refused to put me through or even deal with it.I have now told all my suppliers they will lose my business if they use Dpd.

Driver said I wasn't in, despite speaking to me on phone. He wasn't in my village, never mind my street and the 'photo evidence' of attempted delivery was of a pub in the next village. Now I'm supposed to take another wasted day off work on Monday. Absolutely useless!

Beyond useless and liars, this whole week has been a fiasco, three different items due, received information that the parcel will be delivered on a certain day, yet nothing arrives! Just another note that there's delays in the system. (however nothing mentions it on their site) non withstanding that i've made arrangements for someone to be at the address. NOTE TO SELLERS: I have cancelled two of the orders due to this unacceptable practice, in future if i see dpd as the couriers I will avoid altogether or limit the delivery to a 4 hour time slot.