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The food was fine but it's not a restaurant any more. Everything is digital, you pretty much serve yourself and they don't take cash. I'm not planning on returning any time soon.
Had a truly revolting meal delivered that took over 1hr, 20 mins to arrive and 27 minutes of call holding, then no way of ensuring
Order 6656082229 14/4/23 - Placed order online at 8:45pm, called 4 mins later to check if ordered correctly (was on hold for 6 mins until phone picked up). By far the worst Pizza Hut delivery I’ve ever had, the food was disgusting!!
Waited a full hour, then called again as no delivery, this was 25 mins later than online tracker said at this point (waited over 17 mins until phone picked up). At 10:05pm, the driver arrived (while I was still on hold) and delivered a stone cold meal, 2x pizzas (one stuffed crust and the other was a melt, this was gross!!), these were undercooked in part, and completely stone cold throughout, stone cold nachos and cheesy garlic bread. Called the store again (on hold for 4 more mins), offered for them to come and collect it from us as quality was shocking and whole meal was cold, I requested a full refund, they apologised and told me as I ordered online I had to request refund online too!
Summary - a terrible meal arrived 1hr 20 mins after ordering, and I was on hold for a total of 27 mins on the phone.
Tried to complete the form online out several times now, with no acknowledgement that the complaint email has been received, Pizza Hut customer care going fully online is ridiculous and frustrating. A faceless, shameful way of avoiding responsibility! Even the head office phone numbers send you around in circles or to 'full mailboxes'.
I’d like a full refund, not a replacement meal and notice that someone is processing this complaint / refund please.
Good morning, I Made A Order Yesterday Via Your Website, I Then Contacted The Reigate Branch Explaining And Stressing To Them That I Am Currently Pregnant And Required For My Pizza And Side To Be Done Well Done, As It Will Not Settle Well On My Stomach And I Will Vomit It All Back Up, The Guy Was VERY VERY Rude And Unfriendly, And Stated That He Will Not Be Doing So, I Then Stated To Him That If I Do Indeed Vomit It Back Up I Will Be Phoning Back He Replied "Okay" And Disconnected The Call, I Then Phoned Back Around 7pm After Vomiting Multiple Times, Asking To Speak To The Manager, Who To My Surprise Wad Also VERY VERY VERY VERY Rude, I Explained The Issue, And She Stated That She Will Not Be Doing Anything About It She Will Not Be Issuing Any Refund Or Sending Back Another One, I Then Stated To Her That I Will Be Contacting Headoffice I Proceed In Asking Her For Her Name, In Which She Laughed And Said "I Won't Give You My Name" Then Disconnected The Call, I Am Completely Disappointed In Pizza Hut Because I Have NEVER EVER Received Such Poor And Rude Customer Service From This Company, I Will Not Be Ordering From Here Again And Will Also Be Advising Others Not To.
Pizza Hut Headquarters Info
You can find the corporate head office address and Pizza Hut headquarters in Building 1, Imperial Place, Elstree Way, Borehamwood WD6 1JN, United Kingdom. Most of the operations handled from this Pizza Hut corporate headquarter.
- Address: Pizza Hut headquarters is completely transparent when it comes to contact information and location of the Pizza Hut headquarters. You can address any letters to this corporate headquarters office to:
Building 1, Imperial Place, Elstree Way, Borehamwood WD6 1JN, United Kingdom.
- Phone Number: Call +44 1727 251100 to reach someone at Pizza Hut headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 10 am to 10 pm, 7 days a week. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Pizza Hut at email@example.com that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website pizzahut.co.uk and contact any department for general help. there is no dedicated website for Pizza Hut headquarters.
Pizza Hut Headquarters Executive Team
Pizza Hut headquarters is run by an executive team. Below are some executive team members name of Pizza Hut corporate office UK.
- Jens Hofma: CEO
Pizza Hut corporate office addresses
|Pizza Hut (UK)||Building 1, Imperial Place, Elstree Way, Borehamwood WD6 1JN, United Kingdom|
|Pizza Hut (USA)||7100 Corporate Dr, Plano, TX 75024, United States|
|(Canada) – Pizza Hut||191 Creditview Rd #100, Woodbridge, ON L4L 9T1, Canada|
|Pizza Hut (India)||85, Block, 6, Padam Singh Rd, Block 21K, WEA, Karol Bagh, New Delhi, Delhi 110005|
|Pizza Hut (Austrlia)||Shop 2, Currimundi Marketplace, Nicklin Way Currimundi QLD Australia, Australia|
Also Read : Kwik Fit Corporate office, Headquarters