Premier Inn Corporate Office Headquarters

no one answer the phone at the hotel or H/Q but they quick to take your money tho.

I give a rating of 1 as zero is not possible. All I want to do is cancel a booking. The website doesn't work. My account doesn't log in. No one at the hotel answers the phone. No one at customer services answers the phone. No one at my local Premier Inn answers the phone. This is just the most awful service (well there is no customer service). I am appalled.

18/10/2023 at 08:35hrs Swindon Central Premier Inn
I had arrange for eight of us ex-RAF veterans, one who was severely disabled and aged 77 to be accommodated for the nights of the 16th & 17th October. On the morning of the 18th October when he had not turned up for breakfast and after I had made two mobile telephone to him, I approached the lady on reception and identified myself as a RAF Association Welfare Officer.
I explained my attempt to contact him by mobile and I had been unable to get a reply. At this point, I explained to her his severe disabilities which she herself had seen, and I asked her if it was possible for her to knock on his room door to see if he was OK. She informed me that she was not allowed to and as I did not have his room number, I was not allowed to be given it! She also said that I would have to wait another 20 minutes until the Housekeeping lady came in and she would get her to do it.
As it happens, the elderly gentleman had been very unwell most of the night and had at last, managed to drop off into a deep sleep when he was eventually woken by a staff member I'm told.
As it was, I eventually managed to get him over to breakfast but in other circumstances, this elderly, 77 year old ex- RAF veteran, could well have had a heart attack and been unable to speak or been unconscious in bed.
I feel that the Premier Inn Company could revise their staff rules to allow staff intervention in such circumstances, as it could very well have been a serious medical emergency.
I'm copying this text into a formal letter to my MP the Hon. Kevin Foster who I believe is on the Armed Forces Committee. I'm also copying it to the Premier Inn Corporate Headquarters at Oakley House, the Royal Air Force Association, the Swindon local newspaper and to the BBC and Sky News.
This group of ex-RAF veterans have stayed at Swindon Central on two occasions a few years ago, and we have always been welcomed by the hotel staff, and the Manageress of the Beefeaters Restaurant has been especially welcoming to our group as she has been on this visit. We cannot praise her enough for her welcoming smile and the service we had during our visit.
Ken Driver
RAF Association Torquay
Hon. Welfare Officer

my daughter and partner and 2 daughters staying at the premier inn in Camberley were refused an evening meal because they said there were to busy and turned them away . my granddaughter of 6 is autistic and her sister is 2 , this is absolutely the most disgusting review I have ever made and heads need to roll .

I am so angry because I wanted to book a room at London Stanstead Airport on the 30th of April for one night so I thought I would ring the Hotel direct where I spoke to a quiet rude lady on Reception only because I asked her about the fact that when you pay for your room you then have to pay a further £12.00 to park your car, Her point was that it was because it was a Airport Hotel in yet approx 7miles away there is another Premier that does not charge for parking your car ( Unless they might charge for being close to a shopping village )

Travelled down from Scotland and stayed at Premier Inn London Uxbridge for 3 nights for my fathers funeral, 5 other family members also booked. Hotel is dirty & needs a total refurb. 1st night teenagers were in the reception area playing loud music and using foul language, they then moved into the restaurant being abusive to staff, Morning manager treated myself and family like Criminals, she seemed concerned we would’nt pay for our breakfast(didn’t pre book) the whole time we ate breakfast felt like we was being watched on what we had to eat & drink. Then Friday night the manager Kelly arrived with a chip on her shoulder that certainly would of sunk the titanic, she was so rude & arrogant certainly should not be in a customer faced job loves the sound of her own voice and really shouldnt be allowed to interact with customers. Reception staff could not have been more helpful. Having stayed at Premier Inns for years in Scotland, As a family we will no longer use Premier inn. Hope someone senior reads this and contacts me.

Just spent two most uncomfortable nights at Premier Inn, Whitley Bay. The room was unbearably hot - the aircon would not go below 19c and of course the windows don't open. My short break was ruined by having to try to sleep in what was in effect a sauna (albeit a very smart and clean one) and I left feeling exhausted. This makes a mockery of PI's "Good Nights" pledge.
Bearing in mind this was early May I hate to think what summer would be like.
(The PI on-line feedback form also seems designed to prevent customers actually submitting their comments - and naturally there is no customer service phone number.)

I tried to book a room at Swanley online, I cleared the payment with my bank £105 - then the booking popped up as failed 2 days later they took the money from my account. Now I can't get in touch with them to get my money back unless I phone a premium rate number!!! Anybody know how to contact them?

What a useless company. I have tried to book a room in West Lothian and being asked to phone later. All you get is a pre recorded message. Well your useless Your competitors are now first in line for our business. The star rating should be nil.

Refused to honour their Good Night's sleep Guarantee because i reported it when we vhecked out at 8am and not at 3am in the morning when we were woken by drunken party revellers, any excuse not to refund you, Disgraceful