Sports Direct

I have been emailing sports direct for weeks. I haven’t had any response.

I have send order numbers and product codes of items missing from my order. I was told I would get a refund and for weeks I haven’t received anything or had an email back. I’m utterly disappointed and exhausted chasing sports direct and getting no where. I would appreciate some kind of help and support. SD40000068901830 My order number.

Hi Team,



Today I visited to buy school shoes and Trainer shoes for my 6 years old daughter in Redhill, Sports direct center. I selected the shoes to buy for my daughter UK infant size 10 and I asked the lady staff please can you give me a pair of UK infant Size 11 to check the size difference? I asked her and she started misbehaving we have only size 10 and cannot give you size 11.

Lady staff has done lots of arguments and misbehave with me in front of my 6 years old daughter and told me we will not sell any shoes in our store to you. I am a very good customer for Sports direct but now I will leave to buy anything in the future from sports direct.

I asked politely name from Lady staff and she denied giving me a name for her. She was behaving like she is the owner for Sports direct, Redhill store.

Thanks for your service and will not buy next time anything from Sports direct.

Hi Team,



Today I visited to buy school shoes and Trainer shoes for my 6 years old daughter in Redhill, Sports direct center. I selected the shoes to buy for my daughter UK infant size 10 and I asked the lady staff please can you give me a pair of UK infant Size 11 to check the size difference? I asked her and she started misbehaving we have only size 10 and cannot give you size 11.

Lady staff has done lots of arguments and misbehave with me in front of my 6 years old daughter and told me we will not sell any shoes in our store to you. I am a very good customer for Sports direct but now I will leave to buy anything in the future from sports direct.

I asked politely name from Lady staff and she denied giving me a name for her. She was behaving like she is the owner for Sports direct, Redhill store.

Thanks for your service and will not buy next time anything from Sports direct.

I would like someone to contact me as soon as possible .I ordered my son some trainers on 1st October and i'm still waiting for them. All your phone numbers do not work . I'm getting a bit fed up with this now i just can't get an answers from anyone. Mrs S Saunders

I ordered 5 pairs of shoes from sports direct. The hermes tracking is showinf it as delivered but i have not recieved anything. I jave contacted customer services as well but no one has been in touch. My order number is SD40000074606607. I would like to know where is my order.

I ordered trainers on 10th December 2020. They were a gift and didn’t fit in Christmas Day so I returned them and asked for a bigger size, from 8 to 9. Very fast service 2 days later I received the replacement pair, size 8, that is what I sent back. They made the mistake but it is down to me to pay another 5.00 postage to return them. It has taken all week to get a response. They won’t send the correct ones and collect the others. The shares went up today, that’s off the back of all the customers they are ignoring. Facebook is full of complaints as is Instagram. I bet Mike Ashley sleeps well at night. Absolutely disgusted with this company. Contact me on jennybowie@live.co.uk to resolve. As a complaint handler for a large company I think you need to address these issues ASAP.

Sent me out secondhand trainers and wrong size, missing sole in one shoe, look like dog or cat hairs in the other shoe, box they came in almost none existences and not had any response from CS team yet, no phone contacts and currently stuck with £38 of worthless trainer's, really pissed

Returned item weeks ago and now the warehouse and online team ignoring my emails. They have the item and every time I fill a online form out they respond with complaint closed no refund name BEN staff

Sent back my faulty trainers and still not received a refund, customers services don’t even reply to emails

I have only received half my order my daughter missed out on her birthday gift trainers and I have had no response to any emails calls or messages I've left this is totally appalling service during a pandemic still able to take my money from bank but fail to reply to a complaint I'm going to consumer law society