Vodafone

Corporate Head office, Headquarters
Vodafone corporate office headquarters

Web : https://www.vodafone.co.uk/

Phone Number : 03333 040 191

Address :Vodafone HQ, The Connection Newbury, Berkshire, RG14 2FN

Email : info@vodafone.co.uk

Twitter ID : @vodafoneUK

Vodafone UK
Average rating:  
 15 reviews
 by Aloenterprises Ltd

One star is much too good! It would be a minus if I could! Vodafone withdrew an extra £324 out of my account for an unknown ‘one off’ payment and despite numerous phone calls and reassurances from them that it will be paid back, they will not refund it to me! They seem to have no accountability, the employees consistently lie, head office will not respond back to correspondence and I quite frankly have never dealt with such incompetence.

 by time to disconnect vodafone

the info e-mail worked for the first e-mail. there response was to bill me £33 for a pay as you go mobile sim only. Then all responses to there response has bounced back

 by Sharon

Just tried communicating via web - security questions.

1. my name 2. Company name 3. First line of address 4. Post code 5. amount of last bill 6. last two digits sort code 7. last two digits account no. 8. how many numbers on account 9. start date of last contract 10. how i last made contact with them. What a joke for a monthly account of less than £20.

They've only got one star as it doesn't allow you to submit the form without it

 by JPC

Signed up for the promise of Apple TV. After three months I am still waiting 7 have launched a complaint. I have since found that their complaints department is based in EGYPT & have no interest whatsoever in pursuing it . You spend an hour talking to these people & still I am still waiting for a straight answer as to where this is & you get a straight answer from these people apart from people who do not send emails but arrogantly insist on calling you when it is not convenient.

 by Fiona Smith

Have had the most frustrating weekend dealing with Vodaphone. I pay £60.00 a month and have done for ever for my package.

For Aug and Sept it has gone up to £260.00 because of data usage. I genuinely do not know why or what I have done differently. Vodaphone cannot tell me. I have been told my 2 customer service reps Patricia and Ray that its my responsibility and that's it. They were defensive and did not treat me like the loyal Vodaphone customer that I am.

After an hour and a quarter conversation, I was tole I would get a call back within 24 hours when I was dissatisfied with this response, I did not get any call back.

I rang again and went though the same conversation with little support to help me or understand what had happened

After a third conversation with Sonail I have the following comments:

1.I am still unsure after 3 separate conversations why my data usage is so high

2. Vodaphone communication regarding data is lost in a myriad of adverts so key communications and messages are not seen or clear. This enables extra charges to be made under the guise of "we have told you"

3. The advisors are so defensive and unhelpful

4. Why Vodaphone are happy to lose a customer like me who has been loyal and never been to another provider

5. The focus is not on customer service. There has been no attempt to help me understand or come to an amicable solution.

Terrible Customer Service and very disappointing

 by David Knight

Wanting to reduce my monthly direct debit top-ups on my mobile phone I rang the given number only to be greeted by the customary robot. After eventually establishing that my call related to direct debit "it" advised me to click on the link in the text which had just been sent me. Problem- no text had been sent. A fact which I could not get through to "it". In despair I followed further advice given on the website, ie set up an account which would enable me to make the change. A time consuming process in that it was not user friendly. After establishing my credentials I clicked on the debit section only to find although it facilitated Increases in monthly payments there was no option to reduce. In the end I used pen and paper to achieve the objective. The final irony in sending this review is that I need to click a box to confirm I am not a robot!

 by Andrea

Only put 1 star as you can’t leave it blank!

When is a Vodafone contract not a Vodafone contract? When it was sent by a technical glitch!! I had 2 calls with Vodafone when I agreed 3 new contracts but your team can only find one where I agree to a price on a contract. The second call is where I agree the lower price which I then received in an email a day later but I’m lying and that email is a technical glitch! How strange!

 by K Scott

I have just spent 2 hours+ trying to sort out the same issue that should have been sorted back in December 2020 and I was told had been sorted. The person I spoke to even denied any record of me contacting Vodafone. I am trying to cancel my contract but everything I try does not allow me OR I have to phone the same number that I have just spent 2 hours on!! Vodafone sort yourself out.

 by Irene Rogers

Be warned, if you fall foul of Vodafone re: service or contract, and incur a disputed debt, prepare to be harassed endlessly by a whole series of Debt collectors. This may be the way things work these days, and it may have been your fault in the beginning but the process is very, very painful. Like the earlier reviewer, I only give one star as it is required to send the review.

 by Andrew Harris

Following a letter from Vodaphone dated May 2021 offering to install high fibre to my flat following contractors installation of the street furniture in the spring of 2020 I not unnaturally accepted. Despite 5 attempts by them to complete the installation since, it has still not been done. Openreach say in writing (8th July )that it is not available to the address!!!!!!!!!

Imagine my irritation when this morning ( 12th July ) my neighbour in the same building had his high fibre installed through Vodafone the cable going right past my front door. This whole industry in this country is a shambles run by incompetents and idiots

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Vodafone UK
Average rating:  
 15 reviews
 by Aloenterprises Ltd

One star is much too good! It would be a minus if I could! Vodafone withdrew an extra £324 out of my account for an unknown ‘one off’ payment and despite numerous phone calls and reassurances from them that it will be paid back, they will not refund it to me! They seem to have no accountability, the employees consistently lie, head office will not respond back to correspondence and I quite frankly have never dealt with such incompetence.

 by time to disconnect vodafone

the info e-mail worked for the first e-mail. there response was to bill me £33 for a pay as you go mobile sim only. Then all responses to there response has bounced back

 by Sharon

Just tried communicating via web - security questions.

1. my name 2. Company name 3. First line of address 4. Post code 5. amount of last bill 6. last two digits sort code 7. last two digits account no. 8. how many numbers on account 9. start date of last contract 10. how i last made contact with them. What a joke for a monthly account of less than £20.

They've only got one star as it doesn't allow you to submit the form without it

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Vodafone Headquarters Info

You can find the corporate head office address and Vodafone headquarters in Vodafone HQ, The Connection Newbury, Berkshire, RG14 2FN. Most of the operations handled from this Vodafone corporate headquarter.

  • Address: Vodafone headquarters is completely transparent when it comes to contact information and location of the Vodafone headquarters. You can address any letters to this corporate headquarters office to:

Vodafone HQ, The Connection Newbury, Berkshire, RG14 2FN.

  • Phone Number: Call 03333 040 191 to reach someone at Vodafone headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8:00 am – 9:00 pm, Saturday to Sunday: 8:00 am – 9:00 pm. We suspect the corporate office is also open during these times.
  • Email: As an alternative, you can email Vodafone at info@vodafone.co.uk that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
  • Website: You can use their website https://www.vodafone.co.uk/ and contact any department for general help. there is no dedicated website for Vodafone headquarters.

Vodafone Headquarters Executive Team

Vodafone headquarters is run by an executive team. Below are some executive team members name of Vodafone corporate office UK.

  • Nick Jeffery – Chief Executive Officer
  • Neil Blagden – Director of Digital & Commercial Operations
  • Vishal Dixit – Strategy and Wholesale Director
  • Helen Lamprell – General Counsel & External Affairs Director
  • Adam Parsons – HR Director
  • Scott Petty – Chief Technology Officer
  • Anne Sheehan – Director of Vodafone Business
  • Emanuele Tournon – Finance Director

Vodafone corporate office addresses

Corporate addresses
Vodafone (UK) Vodafone HQ, The Connection Newbury, Berkshire, RG14 2FN
Vodafone (Newbury, UK) 85 Northbrook St, Newbury RG14 1AE, UK
Vodafone Group Global Headquarters 1 Kingdom St, London W2 6BY, UK

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