Matalan Corporate Office Headquarters

My daughter has just received in the post a parking fine for being 18 minutes over a 5 hour limit. Ridiculous she and her children were shopping for outfits for a upcoming wedding. Complete outfits. 60 pounds fine outragious if it was me I would be returning the outfits pronto. You have lost my custom becsuse of your short sightedness and greed.

If I could give no stars I would, because that is what you deserve for complete failure to fulfill my order..placed November 28. E mail confirmation stated delivery 1-3 December. Two weeks later and emails to CS resulted in my being told (in a cheery manner) that my order had not yet left the warehouse but I would be informed when it did. Still nothing by this morning so cue phone call to CS when I was told that my order wasn't available but I was being refunded (as it it were a favour!). Today I have had to go out, in adverse weather conditions, spending money I can ill afford on diesel, to try to source replacements at a bricks and mortar store - where the stock situation was dire, no sizes less than XL and almost everything on my list sold out. I will not be shopping with you again and find it no surprise that your company is in financial difficulty. Other stores have managed to meet delivery schedules. Why not you?

Discussed my problem with this automated response and before i could ho any further it said pay a £1desposit and they will refund it ,if you forget its 35 pound a month its a massive con big time Discussed in liverpool company treating people like they just did wow just wow never again matalan l will discourage anyone and everyone to come to your shop

Why have you not responded to my complaint and refunded my money. Your customer service is appalling!!!!

Why do you not respond to customers? You have had my money for 3 weeks I have no goods. You service is appalling. I can not get a respond from anyone

Matalan customer services is the worst I've ever come across. Matalan have stolen my money. I will be contacting PayPal. Shame on you matalan

I purchase items on line , had to return 2 items so took them to the Washington galleries shop. I returned 2 pairs of trousers but somehow they said i returned 1 top and 1 pair of trousers, i even gave them my receipt with items on. Ive emailed customer services twice and messaged them on messenger no reply. There is a big difference in tops and trousers 😡

Matalan have in effect STOLEN MY MONEY. I returned some items to the Boucher Road, Belfast store and the store staff did not refund me for one item. Despite contacting both store and customer services they are ignoring my request that they refund my money. Seems they couldn't give a toss about the customer once they have your money. MAKE SURE YOU CHECK YOUR RECEIPT. Disgraceful service.

I ordered a sweatshirt and jogging bottoms on 13 /1/21, said they be delivered to store on before 20 /1/21,iam still waiting, I've sent lots of emails to customer care no help, and they still haven't refunded me my money £25,ive been waiting 15 days now sham on you matalan

Matalan online services is very bed,i ordered a pair of shoe on-line but when i got my parcel one shoes was missing. I emailed on customer services they reply me back after one and half week.second time i order 3 things and again one item was missing. I complained again nether they reply nor refund my money. Very poor services