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Still awaiting full refund. Now blocked to all ADT email addresses. Shambolic. Do what u promise to do instead of blocking people!!!
If we could give less than one star we would. Having been customers for 30+ years , we have had enough of poor customer service. Feel sorry for the staff that actually care !
Miss Helen Bryan
Rated 1 out of 5 stars
Trustpilot review updated just now
FOLLOWING TP REVIEW YESTERDAY ADT CANCELLED 5th APPOINTMENT SCHEDULED FOR TODAY
Just when I thought ADT service couldn't get any worse! If I could give negative stars for customer service I would. Today- day after I left the review below and ADT responded with a form apology on TA-Matthew from "Customer Service" rang at 3:30 to cancel the engineer- 5th time an appointment was scheduled- due before 5 pm. He wanted to reschedule for "next available date", ADT speak for " when hell freezes over. " This is simply unacceptable. I asked to speak to a manager. Matthew said there was no manager and there was no one I could speak to but I could have the Complaints e mail. Dealing with ADT is like talking to a singularly inefficient but pricey marshmallow. When engineers come, they're good but that doesn't compensate for terrible Customer Service Given the abysmal service we've had trying to get an engineer out, the lack of management is obvious. Would advise anyone to look elsewhere for security provider.
On 17/05/23 I wrote: Malfunctioning alarm for last four months. Engineer appointments repeatedly booked, waited in for each one, all cancelled by phone at the appointment time. Today the latest. Hopeless clueless so called "Customer Service.".
Date of experience: 17 May 2023
ADT Security Headquarters Info
You can find the corporate head office address and ADT Security headquarters in The Summit, Hanworth Rd, Sunbury-on-Thames TW16 5DB, UK. Most of the operations handled from this ADT Security corporate headquarter.
- Address: ADT Security headquarters is completely transparent when it comes to contact information and location of the ADT Security headquarters. You can address any letters to this corporate headquarters office to:
The Summit, Hanworth Rd, Sunbury-on-Thames TW16 5DB, UK.
- Phone Number: Call 0344 800 1999 to reach someone at ADT Security headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday – Friday: 9:00 am – 5:00 pm, Saturday & Sunday: Closed. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email ADT Security at ADTUK.email@example.com that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://www.adt.co.uk/ and contact any department for general help. there is no dedicated website for ADT Security headquarters.
ADT Security Headquarters Executive Team
ADT Security headquarters is run by an executive team. Below are some executive team members name of ADT Security corporate office UK.
- Jim DeVries – President and Chief Executive Officer
- Dan Bresingham – Executive Vice President, Commercial
- Jamie Haenggi – Chief Customer Officer
- Jochen Koedijk – Chief Marketing Officer
- Bob Kupbens – President, Innovation and New Business
ADT Security corporate office addresses
|ADT Security (UK)||The Summit, Hanworth Rd, Sunbury-on-Thames TW16 5DB, UK|
|ADT Security (USA)||701 US-301, Tampa, FL 33619|
|ADT Security (London)||Turnberry House, 100 Bunhill Row, London EC1Y 8ND, United Kingdom|
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