Asda Corporate Office Headquarters

Yesterday afternoon I had a food delivery booked for 4pm - 6pm. Online it said that my delivery would be with me by 4.44pm, as always, I ensured I was home and waited. 6pm came and still no delivery, when I phoned customer services, they said my delivery was on the way and would be with me by 7.27pm. This time arrived and still no order. I had to phone my parents to call customer service as my young children were trying to fall asleep. Danny Phillips spoke with my father and said that the van had broken down and my food was being repacked at Castlepoint Bournemouth but would be with me by 9pm. This is a very different story to what I had been told earlier this evening. I had nappies and wipes within my order that were vital for this evening. My order did not arrive at all, leaving me without essentials for my children and a dinner for myself. This was extremely inconvenient; I book slots that do not impact my children's bedtimes but last night my order hugely impacted my evening. The lady I spoke to said that my account would be credited £5, this does not seem nearly acceptable. I paid for a service that was not met, I regularly use Asda as you can see on my order history. You must not value your customers if this is what is offered. I spend a great deal of money with you as I feel that you are the best however, I feel that I may need to begin to shop somewhere else. I think that the customer service that is currently being provided needs to be reviewed immediately. This morning I again, have had to call customer services to get an update and the best they can tell me is it may be delivered today... not acceptable I have then had to phone the store directly to be told possibly delivered between 11am and 3pm.

Thank you for reading, I look forward to hearing back from you.

Accidentally forgot change address rand as soon as realised was told shopping be sent back store money refunded but no they delivered to my old address 3 times told full refund but no rejected leaving me in debt as borrowed off friend thinking getting money back now got to find shopping money for this week bringing 12 year old up lied to by customer service going papers as got calls records

Your web site is so outdated, trying to find important numbers is like going through a maze.

i will never use this company again, missing orders, exchanging food and no way to contact them, the driver also damaged the building

Terrible service, ordered my shopping for delivery sat 3-4pm it didn't show up, called customer service and was told it would be with me by 6pm, still it didn't show up, called back! This time I'm told that they can't tell me anything, they don't know where or why it hasnt arrived and that I should watch out for an email! They have £130.00 of my money and that it, that's all they can say. I then notice that at 9.30ish the status of my delivery changed to delivered! It was not delivered! Call back again in the morning but still no answers, no money back just a £5 credit, where's my shopping! Where's my refund. Mid afternoon I get an email, heading "misdelivered" asking me questions. I reply and at the point of writing this I still have heard nothing. I'm appalled to say the least!

I have just been to click and collect to pick up my 10 x6 packs of chappie dog food. Firstly, I never received an email or message to say that they only had 4 x6 not 10 as ordered, secondly, no message to say my order was even ready I had to phone to tell them I was there. Very disappointed and won't be using click and collect again.

I called the head office number to speak with someone about a specific topic, there were no options for general enquiries so I chose an option just to be able to explain to someone who could transfer me. I was transfered and the as soon as I explained why I was calling they hung up on me. This is not only very unprofessional and rude but very disrespectful. This person does not own the company and has no right to chose if I need to be passed to someone else. This is how they conduct business? disgusted with the service.

16:00 hours I was assaulted by on of asda's security and was racially motivated. All that asda is going to do is sweep it under the rug

A month ago I identified a key that belong to me at the security podium at the asda store in north Hykeham lincoln. The female who was supposed to be watching the moniters but was instead chatting to her friend gave me a dirty look for interrupting their talk. So I reached over and took my key. She grabbed my wrist and her friend japped me in the ribs with what I believe to be his car keys. I have had problems with this so called security guard in the past multiple times and she has also glared at me like an angry little child. Oh boo hoo didn't even faze me. I have not received an apology but got a 5 mth ban for standing up for myself. Well asda my money is to good for your company. I urge people to skip shopping there and go to Aldi or Lidl

The staff in Coventry Superstore are lazy they stand around chatting every Saturday morning to each other and don't want to open any checkout they see the customers standing in a queue every Saturday morning at 8am. Ignorant!!!