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Booking 37307917 29th to 31st July Bromsgrove Hotel & Spa
Mon, Aug 8, 10:09 PM (7 days ago)
Hi, some comments on our recent stay at the above hotel, party of 4 Mum, me (friend), her daughter (birthday girl and bride to be) and chief bridesmaid. Booking No. 37307917.
Arrived fairly early, as traffic was good (travelling from just north of Salisbury), told rooms would not be ready until 4pm (which I think is a little late, most hotels 2/4pm) so went off for some lunch etc. Initial impressions good, the lobby is very nice, sorted out the parking, booked the girls in for a couple of spa treatments etc (treat). Problems started with the rooms. We had booked 2 de luxe doubles (paid extra, but the housekeeping staff told us that there were no de luxe rooms!!). First room (Michelle Caldwell and mine), 1 double bed, 2 single beds, that was no good, single beds nowhere near bedside lights etc, only one chair, very dated. We requested and got a move to another room which was actually better. Not the cleanest, windows were filthy, but at least we had the correct number of beds and bedside lights). (121 to 111). No air con, although this is mentioned in the amenities for the hotel? The girls room had 2 double beds but they were very unhappy with the filthy state of the room (see pics attached). Now both girls work as housekeeping staff (one a supervisor) in hotels in Salisbury, and have both worked in several other hotels, so know what standard should be achieved. Not hairs in the shower (pubic plus others), dust on all surfaces, cornflakes and other dirt down the back of the chairs, and large bundles of fluff/hair etc on the carpet. They asked to be moved and had to wait over 90 mins for this to happen (122 to 131). They were still not happy with the state of the new room and did offer to clean it themselves, but we had plans for the rest of the day and had wasted enough time of our girls weekend away sorting out rooms! So we were enjoying our weekend away, the swimming pool was a bit dated but clean and quiet so enjoyed a few swims and the steam room. Ate in the bar the first night, food was good, and staff helpful. Breakfast the next morning fine, and we headed off to Birmingham. On our return the girls were stunned to find that, thanks to Tanya the Receptionist (more of her later) their room had been really deeply cleaned, fresh bedding, and a bottle of bubbly and chocolates and even a birthday card, such a nice guesture.
Plus points of this particular hotel, which was obviously suffering from staff shortages, and with the Commonwealth Games on, quite busy. Main asset, Tanya your Receptionist, who seems to be always there, always helpful, and there were more complaints from other staff re state of rooms etc, but she seemed to cope well. One to keep! We did ask to see the Manager, but he was "out", "not available" or finally "just got in a taxi". Huge bedrooms, obviously all needing updating, but a good size, good reception area as previously mentioned, the gardens could and should have been lovely, but so neglected and overgrown with weeds, dead flowers in hanging baskets etc, such a shame, the pergola would have made a lovely wedding photo setting. If money spent on the grounds, sure more weddings would be booked, with the additional business or rooms, food, bars etc. Perhaps more gardeners, saw none, and less security guards (5 of them)! Seemed a lot of Security for a hotel!. Trees growing out of the roof, weeds on the patio, and a very stagnant pond. All needing TLC, but could have been lovely. All the staff were helpful, but think struggling against overwhelming odds.
So we paid for deluxe rooms, but all the rooms are the same? Air con? Inconvenience of moving rooms etc which all took time out of our weekend break. Plus side, good location, big rooms, good swimming pool etc, food etc fine, Tanya and other staff we saw, doing their best.
We paid really over the odds, for the standard, but guess the Commonwealth Games had a ripple effect, however, I feel some sort of credit would be a great start to recover our faith in Brittania Hotels.
Sorry this is a bit of an essay, I do have more pictures of the grounds etc if you would like them send. Perhaps a snap inspection would be worthwhile on your behalf.
Look forward to your comments.
Horrible !!!! Palace hotel Buxton - ROOM 305.
I booked my room well in advance to attend a graduation ceremony. Room was booked for an overnight check-in on the 3rd of November and check-out on Friday the 4th of November.
On arrival, on Thursday the 3rd of November, the room was extremely cold and was told by reception that heaters are preserved and turned off in order for the hotel to save money. (this is done at the expense of the customer being left to freeze to death). It was impossible to settle in the room and I nicely asked if I could change my room or pay any additional cost in order to be moved but I was told that the hotel is completely full and they will not be able to do anything but I must stay cold and frozen in the room!
The carpet was dirty and dusty, anyone with dust mite would go into anaphylactic shock!!! There is no telephone in the room. The walls have stained and paintings plus generally appeared poor - looks like something from a seventeen century film.
The second horrible situation was the bathtub with noisy gurgling sounds from the plumbing pipes and producing a backlog of water filling up the bathtub with dirty, smelly water throughout the night.
Again I approached the reception informed them and show a picture / video of the dirty water filling up the bath and the reception told me in a very nonchalant way that there was nothing they could do even though it meant I will not be able to use the bath, nor the wash basin - not even able to brush my teeth!!!
The receptionist had no compassion and told me nothing will be done.
I slept in a very cold room without being able to shower during my stay!!!!
I woke up feeling cold and miserable.
This is so unbelievable, and the reception staff was very unhelpful, unprofessional and has no customer service etiquette - no whatsoever.
My first impression of the hotel was a 'concrete mess' I was shocked this place was used as a holiday destination for our tour of Yorkshire by a holiday company. The room was awful with burn marks on the furniture, the chairs in the room were literally coming apart and were badly stained, the window was broken and would not shut and for the hotel statement that your room is 'sanitised' made me astounded when on entering the bathroom there were long black hairs stuck to the wall above the bath, both my husband and I have short grey hair! On looking down at the beds I noticed the castors had broken off on both mine and my husbands beds. This is a stop over to the airport not a holiday hotel.
The food was unpalatable even if you could manage to cut it. One of the residents asked me what was on the menu? I described it as roast fat with a touch of pork. Lots of people were complaining about the state of the food, one evening I asked what the 'orange' vegetable was to be told it was mashed butternut squash. I have never known it to literally run off the spoon. If we had not eaten a sandwich at lunchtime whilst out on the trips we would have starved for a week. I have to say the gataeu for dessert was crossed off the list for two evenings, on the third evening chef must have remembered to get them out of the freezer. I do not eat a full english breakfast but did on two mornings manage to find a pot of porridge although I missed out on the morning one woman took four for herself, This was a trip bought for me as a Christmas present from my husband as I have a terminal illness and Yorkshire was on my bucket list. Yorkshire was beautiful and the Yorkshire people the friendliest I have ever met so I will keep those memories with me. If I could rate this 'hotel' as a minus 5 I would. It ought to be closed down as it is a health hazard.
Recently updated on February 15th, 2024 at 06:21 am
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