Costa Coffee

I have tried to speak to a member of your customer service team on three occasions today each call lasted more than 10 minutes. I get the impression that you don’t want to speak directly to customers and prefer to hide behind an Email. Using this approach you will miss the opportunity to benefit from real customer feedback. Very disappointed in such an outdated method of silencing customers.

The manger at Sandbach treated my family bubble like a party of naughty school children today. I was discussed at her rude attitude.

We sat at a table that had not been closed off. The space was safe. There was no notice stating only 3 people to a table. We were a party of 3 adults and a 3 year old child. I found a table with 3 seats so i pulled up a small chair to sit my granddaughter on.

We had been in the caffee for about 15 minutes when the older member of staff on duty approached us.

She told my daughter to pull the chair in as it was breaking social distancing rules.

It had not been pushed out for the whole time but the child had pulled the chair slighly away from the table seconds before the staff member approached.

At this point there was only my family and one other customer in the back section of the shop.

MY daughter immediately pulled the chair back to table The manager did not leave it there, in an abrupt authoritative manner she then proclaimed we were not allowed to have 4 seats at the tables. Hence we left and will never feel the need to vist a Costa again.

Not because we are ignorant of how hard it is for hardworking hospitality staff to enforce the safe distancing rule.

It is because the manager stood within 12 inches of our table and repremanded us in a loud and authoritative maner on the safe distancing rules of the shop.

We were not shown to a table, we were not asked for our details, the in and out rout is extremely close together and there are no signs to say no more than 3 to a table.

I did not once the whole time we were there see a member of staff disinfecting any of the tables as people left.

The manager nevertheless seem to take great pleasure in speaking to us like we were naughty school children she did not seem to mind who heard her let alone how close she was to us when doing so.

Since the lifting of the lock down I have visited a good few coffee establishments. The staff have all remained in control but polite. The attitude if your staff member was far from polite today.

As a nurse I am well aware of what safe distance means I have never been so embarrassed in my life as I was today. If this is what I can expect from Costa in the future I can live without it.

Staff dont clean tables straight away have to ask to clear crap first then after ordering get someone to clean table but chairs dhould be cleaned too aftefr every customer not later not really good enough and long cues take too much time shsme though in stevenage branch in old town need someone from head office to com down and see whats going on

I went into a costa in boscombe last friday. I was shocked at how i could go in - unable to do QR code as no phone on me. No one asked if i had done it. I watched as customers left tables and other customers then used them without them being cleaned in between use. It is the only place I visited on holiday that I felt was not covid secure.

I was a regular visitor to costa but sadly you have lost my custom.....if company policy is to bully customers when all they want is a coffee latte ! I witnessed a member of staff shouting at old ladies to stand on the 2 metre sticker while in their face (how does that work then?) And then the massive new signage Cctv in progress it felt like i was in jail 😪 Yes there's a virus but other places are doing it alot nicer than you maybe something you should look into because a few of my friends have had the same experience and feel the same.

I cant understand why costa in petersfield is now closing at 4.30 instead of 5pm, think of the working people, it hard enough to get there for 5pm cakes always put away early, cafe nero 5.30 dont like the coffee but have tea, think again petersfield thank you

I’ll start off with that I used to work in Costa coffee as a bm at Royston gateway . I am now working else where . I go in to the drive tru very day to get my coffee on way to work and in the morning on my way home . A few days ago I got handed my coconut latte and when I tasted it the milk was burnt so I ask the bm on shift could she make me a new one which she did . As I went In this morning for my morning fix of Costa . Carlos the manager start to shout at me saying that what happened the other day I was treating his staff and that he is going to bar me from Costa . Which I done no such thing I only asked for my drink to be made again as Costa prides them selfs on prefection I find this very offensive and he had no right to say that . I drove off with out my drink as I got very upset and I don’t think I’ll be going into any Costa in the near future as now the thought of going into one of your stores now I start to have a panic attack . No customer shout have to feel like that

Disgusted the Andover shop would not accept the old style £20 that is still legal tender until the end of December

No help for the disabled!

During a visit to my local Costa in the Uplands Swansea which has been my home from home since it opened the new manageress expected me to walk out if the shop to sit and wait for a table to become free whilst l was in the state of collapse.

I was told due to the covid restrictions that she couldn't help me and that Costa didn't have a policy to help the disabled who aren't able to stand!

Staff not dealt with complaint lady on phone literally 2 mins ago had a dont care attitude ok to take customers money though the thing is its who you know that they dont my daughters best friend is the ceos daughter uhh!