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AVOID this company at all costs. Simple issue with printer that is under team know how insurance, have tried to contact them to arrange collection by citing store, engaging with online and phone customer services. Both appalling and show complete contempt for customer have written to CEO and nothing back. Poor customer services stemming from the top! Outrageous, now engaging with ombudsman. All because of a a simple issue with a printer!
transaction id 7J440484VG0181251 ref no 955144
i purchased a tv on the 27 may 2020 it became faulty 4 months later currys picked it up for repair and said it would take about a week , i received a number of text messages to say that they were working flat out to repair my tv , 4 weeks later i received a text to say that the tv was not repairable and would receive a refund within 72 hours , i waited a week with no refund , i phoned and was on hold for 1.5 hours , i was told my refund would be in my paypal account within 5 days and apologized for the delay , i waited another week still no refund , i phoned again and was on hold for over two hours , apologies were made again this time i was told that the previous person had not filled the form out correctly so he filled it out and submitted it assuring me that i would definitely have my refund in my paypal account within 5 days , i gave yet another week and still no refund , once again i phoned and once again on hold for 1 hour 40 mins , this time i spoke to emma who could only apologize she put me on hold for another ten mins wile she investigated what was happening , she finally told me that the claim was refused because the amount put through was 299.99 and should have been 299.00 , really a difference of 99 pence , i feel i have not been treated fairly the phone calls alone have cost 320 mins at 5p per min =16.00 , plus the unaceptable time without a tv and that's not to mention the the stress you have caused me , we have always shopped at currys for our electrical products , sadly this will come to an end as we have never been treated so poorly
Atrocious - never answer e-mails, take ages to answer the phone and when they do, they can't answer your question.
Dixons Carphone Headquarters Info
You can find the corporate head office address and Dixons Carphone headquarters in 1 Portal Way, Acton, London W3 6RS, United Kingdom. Most of the operations handled from this Dixons Carphone corporate headquarter.
- Address: Dixons Carphone headquarters is completely transparent when it comes to contact information and location of the Dixons Carphone headquarters. You can address any letters to this corporate headquarters office to:
1 Portal Way, Acton, London W3 6RS, United Kingdom.
- Phone Number: Call +44 370 111 6565 to reach someone at Dixons Carphone headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Fri: 8:30 am – 5:30 pm and Sat to Sun: Closed. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Dixons Carphone at email@example.com that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://www.dixonscarphone.com/ and contact any department for general help. there is no dedicated website for Dixons Carphone headquarters.
Dixons Carphone Headquarters Executive Team
Dixons Carphone headquarters is run by an executive team. Below are some executive team members name of Dixons Carphone corporate office UK.
- Alan Ritchie – Chief Operating Officer
- Alex Baldock – Group CEO
- Antreas Athanassopoulos – Chief Customer Officer
- Assad Malic – Corporate Affairs and Strategy Director
- Erik Sønsterud – CEO International
- Jonny Mason – Chief Financial Officer
- Nigel Paterson – General Counsel & Company Secretary
- Paula Coughlan – Chief HR Officer
- Steve Ager – Chief Commercial Officer
Dixons Carphone corporate office addresses
|Dixons Carphone (UK)||1 Portal Way, Acton, London W3 6RS, United Kingdom|
Also Read : Vodafone Corporate office, Headquarters