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I am still waiting for a refund that I purchased 2 months ago! It’s appalling that you cannot speak to anyone except through email, WhatsApp and messages. Even then they don’t answer! Don’t order online from this store ever!!!
I work at the Loughborough store 1852 and feel that the manager Emma Rossiter is never fair in giving out over time to other people and not evenly shared out to the other people that work there. When you look down on the rotas she always gives Troopti extra over time hours and sometimes this is not on the rota but on the side so people do not know she has given her over time on the rota. We all need over time as most of us only work only 20 hours a week. I thought this was equal opportunity as other people can do her job of filling up shelves its not hard. This is favouritism and not equal for a manager to do this. Please look into this.
Recently I visited New Look in Middlesbrough with my 2 young daughters. The store was very busy and there were people from a variety of ethnicities.
I was stood in the queue with 2 women behind me who stood and made degrading comments towards the customers. They questioned whether this was there country and more and made derogatory comments towards the non-white customers.
This went on for several minutes and then I confronted there comments and a vocal exchange took place.
These ladies then asked my daughters separately ‘where they were from’. Obviously I confronted them and called a member of staff and they came and did nothing.
I further went home and reported the incident which is clearly a racist incident and New Look Middlesbrough conveniently told the Police that on the day in question there CCTV wasn’t working.
A very disappointed service from the store in dealing with the situation but when they could of done something they decided to stand by the bigots as there CCTV wasn’t working.
New Look Headquarters Info
You can find the corporate head office address and New Look headquarters in New Look House/Mercery Rd, Mercery Rd, Weymouth DT3 5HJ, United Kingdom. Most of the operations handled from this New Look corporate headquarter.
- Address: New Look headquarters is completely transparent when it comes to contact information and location of the New Look headquarters. You can address any letters to this corporate headquarters office to:
New Look House/Mercery Rd, Mercery Rd, Weymouth DT3 5HJ, United Kingdom.
- Phone Number: Call +44 1305 765000 to reach someone at New Look headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Sat: 8 am – 11 pm and Sun: 10 am – 10 pm. We suspect the corporate office is also open during these times. For customer service you can dial New Look customer service number at 0344 499 6690. The customer service team are available form Mon to Sat 9.00 am – 5.00 pm, Sun: 10.00 am – 5.00 pm.
- Email: As an alternative, you can email New Look at competitions@newlook.com that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://www.newlook.com and contact any department for general help. there is no dedicated website for New Look headquarters.
New Look Headquarters Executive Team
New Look headquarters is run by an executive team. Below are some executive team members name of New Look corporate office UK.
- Alistair McGeorge – Executive Chairman
- Richard Collyer – CFO
- Richard Cotter – Non-Executive Director
- John Gnodde – Non-Executive Director
- Paul Gilbert – Non-Executive Director
- Angela Luger – Non-Executive Director
- Colin Henry – Non-Executive Director
- Robin Terrell – Non-Executive Director
New Look corporate office addresses
| Corporate addresses | |
| New Look (UK) | New Look House/Mercery Rd, Mercery Rd, Weymouth DT3 5HJ, United Kingdom |
| (London) – New Look | Walls and Moore, 45 Mortimer St, Fitzrovia, London W1W 8HJ, United Kingdom |
| New Look (Weymouth) | Units Su1 & Su2, New Bond St, Weymouth DT4 8LY, United Kingdom |
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