Submit your review
Order of £40 never has arrived !! Emails no reply , head office put phone down , customer care no answer after 5 attempts and 1 hour waiting . Never again order online
I ordered a package costing £29 from Wilko on 22.08.2020. It was due to arrive on 24.08.2020. It did notv arrive as it had been "damaged beyond repair ' at Hermes depot at 1048 hrs. Wilko did not contact me and I only found out on Hermes tracking site. Remained in all day and Wilko Customer Service failed to notify me of no delivery. They should send me another box free of charge for wasting my time the whole day and not even letting me know.
Awful, awful service. When I tried to complain by phone, on all their extensions, there was no-one to pick up on any extensions and I was even cut off. Terrible customer service.
I tred to order a rainwater barrel online but the request did not generate an order number, so I tried again with no success. No reply to my email query. I then found we had we charges on our credit card for 2 barrels - none delivered and still no order number. Since then we have sent 11 emails, some returned with the same questions that have already been answered previously. No answers on either the Customer Service line or Head Office. If they are working from home, they should be answering but the phone just rings endlessly. This is the worst service I have ever received and the Management Company should be investigating this complaint.
Wilko Headquarters Info
You can find the corporate head office address and Wilko headquarters in Manton Wood, Worksop S80 3EG, United Kingdom. Most of the operations handled from this Wilko corporate headquarter.
- Address: Wilko headquarters is completely transparent when it comes to contact information and location of the Wilko headquarters. You can address any letters to this corporate headquarters office to:
Manton Wood, Worksop S80 3EG, United Kingdom.
- Phone Number: Call +44 1909 505505 to reach someone at Wilko headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon – Thu: 8 am to 6 pm, Fri: 7:45 am to 6 pm, Sat and Sun: Closed. We suspect the corporate office is also open during these times. For customer service you can dial Wilko customer service number 08000 329 329, the customer service helplines are available from Mon – Fri: 8:00 am to 8:00 pm, Sat: 8:00 am to 6:00 pm, Sun: 9:00 am to 5:00 pm.
- Website: You can use their website https://www.wilko.com/ and contact any department for general help. there is no dedicated website for Wilko headquarters.
Wilko Headquarters Executive Team
Wilko headquarters is run by an executive team. Below are some executive team members name of Wilko corporate office UK.
- Lisa Wilkinson – family director
- Andrew Moore – chief commercial officer
- Alex Russo – chief financial officer
- John Jackson – chair and non-executive director of holding board
- Dalton Phillips – non-executive director of holding board
Wilko corporate office addresses
|Wilko (UK)||Manton Wood, Worksop S80 3EG, United Kingdom|
|Wilko (London)||172 – 174 Kensington High St, Kensington, London W8 7RG, United Kingdom|
|Wilko (Dudley)||39-41 High St, Dudley DY1 1PN, United Kingdom|
|Wilko (Liverpool)||Shopping Park, Edge Ln, Liverpool L13 1EW, United Kingdom|
|Wilko (Wales)||Wilko, Holton Rd, Barry CF63 4TZ, United Kingdom|
Also Read : Wowcher Corporate office, Headquarters