B&Q Corporate Office Headquarters

Bought 2 internal doors online on delivery One was damaged. Contacted B&Q Customer Service which is mostly outside the U.K. this took sometime to get through to a person, I received an Email saying that they had followed the issue to the Customer Service team who would respond as soon as possible. This problem as set back project the Carpenter booked to fit the doors I had to cancel . B&Q delivery service appears not fit for purpose

absolutely disgusted bought a garden shed in early january, online when it came I had somebody put it up for me I'm 78 and had to go out ,when I came back and looked at it I was so annoyed nearly all the knot holes had I phoned b&q customer services , they told me someone would contact me I am
still WAITING for that someone. I then emailed they did reply with contact the supplier. Thats a laugh no reply from them at all this went on for 3 weeks the company then sent an email the words were" go to a shop and get wood filler."then i had a phone call yesterday from the supplier asking did I want money off so I could repair it myself I agreed they said money would be in bank by close of business . still wating days later, the hole point is do not buy any thing thats not instore online they call it marketplace better still donot buy from b&q at all .
by the way when I tried to call the call centre again I found out there is no call centre i was speaking to someone in SOUTH AFRICA no wonder their service is non existent

I purchased 2 cans of garden furniture spray paint. After using the first can, I realised it wasn't worth the money or the effort. I had recently moved from an urban area to a bungalow and needed everything for the new home, which I bought at B&Q. I was in the store at LEAST once a week spending an a £100 minimum. The can had the B&Q label and was still sealed, however I was told they could not give me credit towards my purchase without a recepit. The cashier said I could have SHOPLIFTED it! I said I couldn't believe he just accused me of shoplifting and they could look at store video and see I had brought in in a bag. I asked to speak with the manager and, even though he recognised me, he said they weren't allowed under company policy. He abruptly walked off. People in the que were staring at us and making comments about the service. If I didn't need the custom paint and other items, I would have left it there. BTW, the customer assitant in the paint department told me they didn't carry Polyurathane and I could "probably find it on Amaazon". They don't sell sealer in a DIY store?! So much for customer service at the Worthing store.

I have to say the service I have received with b&q is beyond shocking , I purchased a chest of drawers in April, they came smashed into pieces , so they were returned and I wanted a refunded , as we are now approaching September I still haven’t received, I have rang more than 20 times , and am always been told it’s on the way to you , still haven’t received, customer service have now told me it is gone beyond their control, and gone to head office who are in contactable , I just want my money back , I am absolutely appalled by this , and I will never shop with b&q again , I am urging people think twice before you purchase something with any of their stores

All my years on retail management I have never see such horrendous treatment towards a customer, I would have issued instant dismissal if one of my colleagues treated a customer in the manner I was treated and threatened.

I first placed an order on the 27th July, was given three delivery dates and nobody turned up, I cancelled said order, then had to place another order online because nobody has it in stock! 2nd order was 1x500 cabinet door, 5 x400 doors and 1 x 300 cabinet door. It arrived today only problem there are 6 x 300 doors! I've escalated my complaint, but I'm still none the wiser what is going to happen. Your customer service team are useless when your order concerns Delivery. Every delivery company B &Q use are uncontactable, utterly disgusting! 🤬🤬

Disgusting customer service kitchen order wait 3 moths for the order to came turn out damge item things missing off the delivery still wait on new correct larder cabint to be sent out as the wrong has turned up and be build Disgusting got told by the delivered hope your house burn down with 15 moth baby in the house

I went shopping at Asda in Gravesend on Tuesday 15th August, We thought seeing as we were near to B&Q we would call round & pick up a few items we needed, we have a "2016 Toyota Hybrid car" I went in now whether the Air Con was left on or something else, when I got back to the car the 12v battery side was dead, I had jump leads, but was panicking somewhat as we had all the food shopping in the car with much of it "Frozen stuff" & it was a Hot day, I asked a van driver to give me a jump start, which he kindly tried to do, but with no success, I think B&Q security guard must have told his Manager, because the Manager suddenly appeared, Stranded are we he asked "afraid so" I said, I envisaged having to call out my Breakdown Guys, But how long would that take I thought, the food will be spoiled by then, but the Manager of B&Q said wait a minute I'll go get my car so he went to the other end of the car park & returned with his car, we Jump started my car successfully and away we went, I would just like to thank that Manager for his Kindness & trouble he is a true example of how to endear the Customers & Public in general towards B&Q He deserves much credit for his time & trouble helping myself & my wife out of a bit of a quandary, I am 75 my wife 74 we were glad of his help.

Honestly I have never had such shocking service , bath and taps on display for promotion... no baths or taps available, none on line, cant find anything similar, then cant extend the promotion to cover the out of stock time difference .. honestly what a mess b & Q really get your shit together. Poor staff sooooo frustrating

Purchased on lune product turns out BQ go to mkt place (similar to Amazon) I pay then get nothing no product seller not contactable cannot get refund absolute joke don't even deserve one star