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Eight weeks ago my email address was de-activated by a hacker, requiring me to sign up to a new server. Since then, and despite dozens of phone calls and emails to E.E. I have been unable to change my account details.
I have been sucessful in changing my email address, but despite all efforts, I cannot change my password - and therefore in limbo trying to access my account. I had two notifications from E E to say the account has been up-dated - but still cannot gain access, or receive a "verification code when I try.
I can accept a technical "computer" problem, but not the discourtesy of being told they will call back but do not do so - or tell you it will be "another week" before they will be in touch (if at all)!
nearly two hours of "chat" with 4 "technical support" people, who were unable to get my new sim card to work --so many tries that my phone is now "freezed" (Sic) It is an old, un-Smart and very simple phone, which was formerly locked to EE, (and is still.) I gave up trying to get an answer as they asked me to try so may passwords etc, that it is now permanently useless . Their final shot was for me to demolish my phone, in search of an IMEI number on a "pull out tray " which I KNOW doesn't exist, for some reason, and which I declined to do , as I didn't think that they had a clue, and that I would end up with much less that I started with and it would be no one's responsibility .
An entire hot day-the first of the year entirely wasted--where do I go from here?? back to the idiots? is there anyone competent in there please???? perhaps you are all WFH in the sun, which I have missed. The direct debits work well, I'm sure.
On reading below--I'm not sure that I qualify as "human". 76 years old and without my phone--GREAT service.
EE Headquarters Info
You can find the corporate head office address and EE headquarters in Mobile Campus, Hatfield Business Park, Mosquito Way, Hatfield AL10 9BW, United Kingdom. Most of the operations handled from this EE corporate headquarter.
- Address: EE headquarters is completely transparent when it comes to contact information and location of the EE headquarters. You can address any letters to this corporate headquarters office to:
Mobile Campus, Hatfield Business Park, Mosquito Way, Hatfield AL10 9BW, United Kingdom.
- Phone Number: Call +44 870 218 3782 to reach someone at EE headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon: 8:45 am – 5:30 pm, Tue: 9 am – 5:30 pm, Wed to Fri: 8:45 am – 5:30 pm, Sat and Sun: Closed. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email EE at customerrelations@ee.co.uk that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://ee.co.uk/ and contact any department for general help. there is no dedicated website for EE headquarters.
EE Headquarters Executive Team
EE headquarters is run by an executive team. Below are some executive team members name of EE corporate office UK.
- Marc Allera – CEO
- Abigail Vaughan – MD Transformation
- Andy Baker – CEO Plusnet
- Andy Haworth – MD Content & Strategy
- Ash Roots – MD Digital
- Ettienne Brandt – MD Commercial and Channels
- Mat Sears – Director of Corporate Affairs
- Nathalie Vafiadis – CTIO
- Nick Lane – MD Service
- Pete Oliver – MD Marketing
- Russell Johnstone – General Counsel
- Sarah Jane Henly – HR Director
- Simon Frumkin – MD ESN
- Simon Green – Head of BT Sport
- Stephen Harris – CFO
EE corporate office addresses
| Corporate addresses | |
| EE (UK) | Mobile Campus, Hatfield Business Park, Mosquito Way, Hatfield AL10 9BW, United Kingdom |
| EE (UK) | 2620 Aztec W, Avon, Bristol BS32 4AQ, United Kingdom |
| EE (UK) | Park Ave, Bristol BS32 4TE, United Kingdom |
| EE (UK) | Unnamed Road, Bristol BS32 4TD, United Kingdom |
| EE (UK) | rhydycar business park, Merthyr Tydfil CF48 1DH, United Kingdom |
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