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For the last five years I have had a great service and been very happy with Virgin Media.
However, I have come renew my contract at the end of a fixed term period and I have never seen anything quite like it. Nobody seems able to tell a straight story. I have my Pre Contract Agreement documents and I would like to proceed but nobody seems able to actually get the agreement in place.
Is there anybody from Virgin in the UK who can help me please I would be most grateful please? Email me @ email@example.com
Virgin have lied and mislead me at every turn for months on end, their indivdual departments refuse to talk to each other to resolve problems and will actively blame each other for mistakes rather than try to come to a resolution. It was 2 months of missed appointments and lies before they quietly pretended they had never heard of me, so I tried again, another 2 months of lies, and now I have completely given up on them but they refuse to let me cancel the contract until I have been connected and paid the first bill. Their cancellation dept will only attempt to convince me to stay with Virgin and then say they can't do it anyway and I have to talk to installations, Installations say they can't cancel anything and only cancellations dept can help me. I found this page because I now need to contact them in writing to cancel my contract and claim through CISAS compensation scheme for 5 missed appointments and 4 months without service.
I am not impressed with Virgin's service. For the third time they are cutting service during the day time when people are working from home. Response to this issue (third time) is unacceptable. The potential loss in money is £950 for an online course already paid for. Virgin seem unconcerned! It's a scandalous way to run a company and no consideration to their customers who pay their wages.
Virgin Media Headquarters Info
You can find the corporate head office address and Virgin Media headquarters in 270 & 280 Bartley Way, Bartley Wood Business Park, Hook, Hampshire RG27 9UP. Most of the operations handled from this Virgin Media corporate headquarter.
- Address: Virgin Media headquarters is completely transparent when it comes to contact information and location of the Virgin Media headquarters. You can address any letters to this corporate headquarters office to:
270 & 280 Bartley Way, Bartley Wood Business Park, Hook, Hampshire RG27 9UP.
- Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am – 8 pm, Saturday: 8 am – 6 pm. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Virgin Media at firstname.lastname@example.org that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://www.virginmedia.com/ and contact any department for general help. there is no dedicated website for Virgin Media headquarters.
Virgin Media Headquarters Executive Team
Virgin Media headquarters is run by an executive team. Below are some executive team members name of Virgin Media corporate office UK.
- Lutz Schüler – Chief Executive Officer, Virgin Media
- Jeff Dodds – Chief Operating Officer
- Bill Castell – Acting Chief Financial Officer
- Catherine Lynch – Chief People Officer
- Tony Hanway – Chief Executive Officer, Virgin Media Ireland
- Peter Kelly – Managing Director, Virgin Media Business
- Rob Evans – Managing Director, Lightning
- Jeanie York – Chief Technology and Information Officer
- Brigitte Trafford – Chief Corporate Affairs Officer
- Mine Hifzi – General Counsel
Virgin Media corporate office addresses
|Virgin Media (UK)||270 & 280 Bartley Way, Bartley Wood Business Park, Hook, Hampshire RG27 9UP|
|Virgin Media (Hammersmith)||Griffin House, 161 Hammersmith Road, Hammersmith, London W6 8BS|
|Virgin Media (Dublin)||Block P2, Eastpoint Business Park, Dublin 3, DO3 W1X0|
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