Marks and Spencer

Corporate Head office, Headquarters
Marks and Spencer corporate office headquarters

Web : https://www.marksandspencer.com/

Phone Number : 020 7935 4422

Address :Waterside House, 35 N Wharf Rd, Paddington, London W2 1NW, United Kingdom

Email : retailcustomer.services@marks-and-spencer.com

Twitter ID : @marksandspencer

Marks and Spencer UK
Average rating:  
 22 reviews
 by Anne

I have been trying for almost 3 hours to send email or speak to someone on telephone.I have just put phone down as I found out I was talking to someone in SOUTH AFRICA.Not what I call good customer service!!!

 by Nicola R

Currently holding on the phone to your finance dept for over 30 mins after being cut off from my first customer services calls. 2nd time I called CS I was given the finance dept no. as the very helpful adviser said I would be cut off if he tried to put me through. He was right I was and now still holding. I'm now calling Victoria Mckenzie at head office.

 by Mary Moore

Thank you M&S for being there all the way through this epidemic. Your service has been absolutely outstanding.

 by Carol

UNHELPFUL, POOR CUSTOMER SERVICE- VERY DISAPPOINTING AND A FAR CRY FROM THE IMAGE YOU PUBLICLY PORTRAY

 by J.Baker

Pitty can not give zero star,M&S are obtaining money under false pretences,charging for next day or nominated day for delivery,yet to have one actually arrive on timenever happens,been sent cheque months ago to cover ,late deliver ,name on cheque not mine,been telling customer services for months on end delivery name on parcel different to my name on my account,when you spend money on expensive products you expect them to arrive on time,but this has happened to me many times,so please don't blame covid.It would help also if you kept customer more informed especially name of courierservice, delivering parcel,cost of p&p doesn't take into consideration the waiting days on end till 7pm and still no deliver,and don't even bother talking to customer services ,complete waste of time.IT'S ABOUT TIME YOU GOT YOUR ACT TOGETHER AND STOP KEEPING CUSTOMERS WONDEING WHAT DAY THEIR PARCEL IS GOING TO ARRIVE OR NOT.

 by Trevor Marshall

I went to the hampstead branch and as a disabled customer was treated shockingly. When I asked for help I was asked what my disability was. Disgraceful. No one has even bothered to call me after i complained to discuss the matter

 by Sarah

Why send NO REPLY customer service emails? And what is the bloody point of ordering hampers and gifts if you are incapable of adding messages to the gifts after saying you were going to. Crap service. Crap customer service, Crap all round!

 by Matt Ineson

I agree with the previous reviewer. Marks and Spencer have lost it in terms of customer service. Even the chief exec does not respond to emails. More and more like Currys every day. I have done with Marks and Spencer.

 by Mark

Why are you forcing staff to work in non essential dapartments under tier 4 rules. They shoukd not be there. Your gonna have blood pn your hands. Profit over lives. You should be ashamed of yourselves.

 by David Lindsell

I am sorry to have to confirm the experience of the one review on your Headquarters website. I have complained yet again about the quality and transit of goods from your warehouse to customer door. I am still waiting on a resolution which has been ongoing since before Christmas. I have spent over 2 hours on calls to date toyour customer service team and requested escalation to a senior level and have had to contact you at Head Office. I am a Senior Manager in a Service Industry reporting to the Board. My complaint has apparently been red-flagged but still no revert. I have also sent a mail to your Head Office retail. Awaiting your feedback.

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Marks and Spencer UK
Average rating:  
 22 reviews
 by Anne

I have been trying for almost 3 hours to send email or speak to someone on telephone.I have just put phone down as I found out I was talking to someone in SOUTH AFRICA.Not what I call good customer service!!!

 by Nicola R

Currently holding on the phone to your finance dept for over 30 mins after being cut off from my first customer services calls. 2nd time I called CS I was given the finance dept no. as the very helpful adviser said I would be cut off if he tried to put me through. He was right I was and now still holding. I'm now calling Victoria Mckenzie at head office.

 by Mary Moore

Thank you M&S for being there all the way through this epidemic. Your service has been absolutely outstanding.

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Marks and Spencer Headquarters Info

You can find the corporate head office address and Marks and Spencer headquarters in Waterside House, 35 N Wharf Rd, Paddington, London W2 1NW, United Kingdom. Most of the operations handled from this Marks and Spencer corporate headquarter.

  • Address: Marks and Spencer headquarters is completely transparent when it comes to contact information and location of the Marks and Spencer headquarters. You can address any letters to this corporate headquarters office to:

Waterside House, 35 N Wharf Rd, Paddington, London W2 1NW, United Kingdom.

  • Phone Number: Call 020 7935 4422 to reach someone at Marks and Spencer headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast.
  • Email: As an alternative, you can email Marks and Spencer at retailcustomer.services@marks-and-spencer.com that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
  • Website: You can use their website https://www.marksandspencer.com/ and contact any department for general help. there is no dedicated website for Marks and Spencer headquarters.

Marks and Spencer Headquarters Executive Team

Marks and Spencer headquarters is run by an executive team. Below are some executive team members name of Marks and Spencer corporate office UK.

Archie Norman – Chairman
Steve Rowe – Chief Executive
Humphrey Singer – Chief Finance Officer
Andy Halford – Senior Independent Director
Stuart Machin – Food Managing Director
Katie Bickerstaffe – Non-Executive Director
Alison Brittain, CBE – Non-Executive Director
Andrew Fisher, OBE – Non-Executive Director
Justin King, CBE – Non-Executive Director
Pip McCrostie – Non-Executive Director
Jeremy Pee – Chief Digital and Data Officer
Nick Folland – Group General Counsel and…
Paul Friston – International Director
Sacha Berendji – Retail, Operations & Property…
Victoria McKenzie-Gould– Corporate Communications…

Marks and Spencer corporate office addresses

Corporate addresses
Marks and Spencer (UK) Waterside House, 35 N Wharf Rd, Paddington, London W2 1NW, United Kingdom

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