ScS

I have just received a new 2 seater sofa and a reclining chair only thing is its not the one we ordered the one we ordered is electric functioning and the one we got is manual went back to the shop within 20 minutes of delivery to be met by a guy that was as useful as an ashtray on a motorbike saying that as it was in my house there was nothing he could do. Dont buy from Dundee shop full of conmen

had sofa 7 month and rods broke through been on over 2 month now and still got nowhere, nobody rings you back have rang about 6 times now to be tod the same thing useles

Scs should be ashamed of themselves. Hie Ex service men who have fought for this country an manager's hound them till they feel they have no choice but to quit. They have no responsibility for the safety of employees to.. an when staff are attacked they are told not to call police. I only put 1 rating because i couldnt submit review otherwise

I was charged for carpet gripper which was not required. I had to send e-mails and make numerous phone calls to get this resolved. I also submitted a formal complaint about this and as yet have received no reply as to the reason why it took so long to refund me my money and what caused the delay. I will not be buying from this company again

Absolutely absimal customer service. Ordered carpet for two rooms downstairs. Waited 3 months for it to arrive with one having a big hole in it. Hour trying to get through on phone no-one answers. Visited store twice promised phone calls dont happen when they say they will. No date for replacement still after 3 days of waiting. No sorry, don't even attempt to seek a resolution. I'm shocked at the poor customer service and the lack of interest from SCS managers to put the matter right.

Omg wish i had know they were so bad to deal with i would not have entered the shop, though i did find sales very heavy in trying to get u to purchase so glad i didnt take suite only piece of furniture but i have still been duped!! 1too high a rating

ordered a carpet in June not told it had arrived and given a fitting date in September; the fitter found it had been measured wrong and it had to be re ordered should have been fitted November and have just had a call saying that they had ordered it wrong again DO NOT BUY ANYTHING FROM THIS COMPANY

I ve had nothing but trouble after buying two Layzboy sitees from Scs @ The House of Fraser , the store manager Graham made numerous promises , in writing , but Scs don't answer any corospondence of any kind , even if addressed to the CEO, small claims court next .

Quick to take order money and promise of goods - then it all falls down. Delivery date two months longer than told. No email confirmation. Called into store was promised it. Nothing after 3 days. Customer service finally sent it after I complained to them. No T&Cs for cancellation. Appalling company!

I am still waiting for a faulty carpet to be replaced after over 2 years. Staff at Stockport assured me a similar carpet would come in stock. It hasn't. A bedroom carpet fitted at the same time is raised in furrows and I keep having promises someone will return to fix it. They haven't. Another bedroom carpet has raised areas and damage to the door plate. The carpet hasn't been fastened properly under the plate and is raised in a hump. David Knight should be ashamed of how incompetent some of his staff have been and the upset they cause through an uncaring attitude. I've had over 2 years of worry instead of having the pleasure of looking a nice new carpets. I've had to look at faulty and I'll fitted ones. They don't care once they've made a sale. Aftercare service is appalling in my experience.