The Range Corporate Office Headquarters

I ordered what should have been an air fryer which turned out tombe an air oven, not what I wanted so I tried sending it back and getting a refund what a joke that was. The returns details on the website states the refund will be in your bank within 3-5 days, joke number 1. Contact customer help explain to them what has happened they seem so concerned but don’t really do much. Contact them again and repeat what you need doing and yes they will email the supplier to sort out the collection joke number 2. Finally get the returns label and sent it back on 4th January and received by the supplier on the 9th expect return shortly after, joke number 3. Contact the customer care team again by this time I’m on first name terms with them. They say they will contact the retailer again to find that they had not even inspected the product let alone started the refund process. Now for joke number 4. Now I have been informed that my refund will be in my bank within 10 working days. That is 2 more weeks. I find this appalling and the company should never use this retailer again. Rant over for now but watch this space.

Purchased electric Recliner which was delivered 10th August 2022. Early hours 11th August it stuck in horizontal position with my disabled husband on board.

Numerous phone calls, emails later, I have not received an uplift of chair , to process refund I requested.

Customer service is the worst form at The Range . All empty promises .

Never been so angry about a useless product in my entire life. Reading customer reviews, this is a normal occurrence at The Range.

Unfortunately unable to give zero stars.

I went to the range in bracknell on 28/09/2022 and i was walking past thr cold drinks fridge and i caught my leg on what i believed to be a long metal stick with a hook on the end and it caught my leg and it is badily bruised i asked to speak to the manager regarding this but i firstly went to customer service and i explained what had happened and she kept smiling and went to where i caught my leg and pushed it back in but i got photos before hand and photos of my leg all the manager response was is we will make a note on file how disgusting i will and i am taking this further absolutely disgusting behavior towards myself and i have a eye witness plus a member of staff that was stood at the side of me and even she agreed it is wrong i have written to head office and if nothing gets done i will put photos on social media and go to the newspapers with it all

Disgusting! I will never ordered offline here again!! I ordered a bed the 3rd july. The first box arrived 3rd august the second box come a week later. I got family to assemble the bed for me half of its missing. A whole 14 items. I went to a store they said customer service will be intouch.Nothing!! Me and my toddler are now sleeping on the floor. The service of the range it’s absolutely appalling. I would never recommend this place to anyone ever. Waste of time and money.

Artstudio cards and envelopes are rubbish. The card is like paper and marks are ingrained into the paper so look as if it has been on the floor. The card was not aligned up properly before creasing so the ends of the cards were not in line in the front or back. The cards were difficult to get into the envelopes.
Really,really poor quality.

Bought 2 boxes of chocolates (reduced) yesterday from Carlisle store. Noticed on way to car that they were out of date by more than a month! I was told they do not refund on reduced items until I reminded them they had not displayed the fact it was out of date and it is also ILLEGAL to sell out of date food and I would take it further and report them! Only then did they refund!! Will never shop with them again.

Ordered 21st July , still not received my order , asked for a refund, told I have to wait until they have got my delivery back from the courier, I don’t consider this my problem, all I want is my money back ,

Dear Sirs,

I am writing to make a complaint about your The Range Enfield store.

I bought an item on Saturday 8th which was reduced to clear, however on opening the item, it appeared one of the Dressing table legs were defective and not fit for purpose, pictures attached. (has been damaged inside the product surface, the holes for the screws are faulty and defective and has clearly been used and repackaged)

I attended the same store yesterday and spoke to a manager whom informed me I could return the item and I should call other stores to see if they have the item was in stock, as all stock had been sold out in Enfield. I responded to the manager in question, that I would go to the car and think about what I wanted to do.

On returning back into the store shortly after, I was attended to by another manager by the name of "Karen" informing me that I was unable to return the item as it was "sold to clear". She reiterated she had spoken to the Head of the store who had refused to accept the item, contrary to what the receipt stated. (attached)

I was humiliated and very dissatisfied with the service, according to Consumer rights/statutory rights all Consumers are able to return items that are faulty, that is my statutory right, which was not adhered to.

The Head of the store did not even come out and speak to me herself, nor look at the item, instead she was liaising with me through "Karen" which again was extremely poor customer service, she was in a hurry to go home.
When paying for an item, I expect as a Consumer to be spoken to respectfully and dealt with in an appropriate manner, which did not occur.

I would like a full refund, otherwise I will be contacting my Bank directly.

I will not be returning to that store again. I will either be throwing the dressing table away or please arrange for collection of the item, as I refuse to visit that store again.

I am a Solicitor by profession and I can honestly say this was the worst experience I have received in any store till date.

I look forward to your response.

One item arrived broken which was blamed on shipping! Box completely intact, so more likely been sent out like this. Ridiculously slow in response, wasnt sitting in phone queue of 30!!
Will never use this company again

Baffled, confused and amazed how this company is still going!!! Visited Hemel Hempstead branch at 11.45 on Saturday 13/5. Only one till open and a lady on customer service taking the ‘odd’ customer…. Spend £17.88 hand the operator a £50, I get the note needs to be checked, but I get the eyeball from the lady checking, he gets the go ahead to continue, puts my £50 in the drop box opens the till to only two £5 notes, he kindly offers to pay me my change in £1 and 50p…. Thank you but no! The operator asks what he can do and she responds beautifully “it’s money ain’t it”, she was correct it is money but not that amount! So now I’m having to wait for a supervisor to come down, when she finally arrives she informs the gaggle of works standing at customer service that the admin lady with the key has gone home and they can’t do anything until they retrieve my £50 from the drop…. The queue has now grown to 27 people (yes I counted) one of the ladies had a lightbulb 💡 moment and suggest opening another till, only to find that when that till was it only had two £5 notes on…. Now the confusion has set in what are they going to do!! Still fixated on getting my £50 out of the other tills drop box, I’m now 15 minutes into waiting for my change…. Zero apology at this point I just have the pleasure of listening to the CS staff moaning why the operator put the note in the box and why people have £50 notes…. Another lightbulb 💡 moment…. Let’s take £50 out of the CS till and write a IOU and then give me my change….. WOW, The Range it’s an embarrassment- get your act together train your staff to have courtesy and what etiquette they should use around customers!!! I will now be making any further purchases at another branch!!!