The Range

Corporate Head office, Headquarters
The Range corporate office headquarters

Web : https://www.therange.co.uk

Phone Number : +44 1752 725572

Address :The Range, Elsie Margaret House, William Prance Road, Plymouth, PL6 5ZD

Email : hello@therange.co.uk

Twitter ID : @TheRangeUK

The Range UK
Average rating:  
 261 reviews
 by Donna mac

Terrible service for a return. Barely acknowledged me!

Will not be returning to the store.

 by G morgan

I placed a order with you on the 29.2.20 i still not received it by July i was given a date for delivery on the 16.6.20 on the 15.6.20 at 15.10 pm i was told it wld not be delivered which by that date i got rid of my old settee and ask for a refund and im still wait to this date with no replies or help from the head office it wrong how you treat customer

 by Samantha Hall

@TheRangeUK - Disgusting customer service from the store manger is incapable of making a decision unable to speak to anyone at complaints, 6 emails ignored have now resulted to trading standards and social media, this company dont care about faulty goods as they have taken my £400

 by Karyn Hanse

If I could give this shambles of a company a minus 5 stars I would. Purchased 2 abstract pictures on the 22nd July took one back on the 26th July and I am STILL waiting for a refund!!!! I have spoken to customer services 4 times who have promised that my refund was being processed (lies) I then I called into the store (Edge Lane Retail Park) where the so called manager who was supposed to refund it said she didn’t know why the refund hasn’t gone through but she has been on to customer services to tell them to process the refund, that was 5 days ago your website said refunds take 3-5 days ... absolute shambles of a company and disgusting Customer service, I will also be making my complain by letter as I am furious you’re quick enough taking the money but can’t refund with the same speed!!!

 by Craig

Brought a CleverSpa in March, had nothing but problems with grinding noise and other issues, was told by branch staff that I had to deal with supplier, after a couple of engagement they have now closed their customer service number and have not replied to various emails over the last few weeks. I have sent them and yourselves a standard letter from Trading standards but no reply. I need someone to own this for me.

 by J Zambonini

I wanted to reach out and say a huge thank you to the staff at your store in Aberdeen, Queen Links Leisure Park. On Tuesday, 11th Aug (around lunchtime) my parents went to visit this store. They parked their car and while walking across the car park my mum tripped and fell. Members of staff had seen this happen and rushed out to help her and my father. The staff were excellent, the first aider tended to her injuries with great care and looked after her until the paramedics arrived. She was taken to hospital and I’m happy to say she was discharged a few hrs later with no major injuries - just very severe bruising to her face, hand and knee.



I feel it’s important to say something and recognise people when they go out of their way to help others. My mum wasn’t even in the store when this happened - your staff could have turned a blind eye but they didn’t. I am forever grateful for their help.

 by Keith Ward

The Range customer care is non existent as 5 times I have been in touch with there phone number. I have been told my money will be refunded after cancelling an order but 4 weeks later my money still not returned. I cancelled my order W2139850 but the supplier still tried to deliver the product, I rang the help number and was told to NOT ACCEPT THE DELIVERY. and return via driver. Now after ringing the helpline again and told my money will be refunded I get an email telling me to return the goods to get my refund. what is so hard about this, what am I supposed to do now to get my money back, I will not be using The Range to shop in future.

 by Demi

I purchased a large mirror on the 2nd of August and was first told it would take 3 days. After 3 days I contacted them with their live chat to be then told me I shouldn’t have been 3 days and the mirror would be delivered in the 12th. It comes to the 13th August and I contact them via live chat again and they told me they would contact the courier for them to contact me about why they haven’t delivered it and it’s been 3 days and I still haven’t heard anything. I wouldn’t be bothered it being late as long as I had updates but the last one I had was that it was dispatched and didn’t hear anything after that.

 by A Carlton

Didn't believe the reviews,..... didn't think they could be that bad; but they are !!

 by Leverton

NOT ACCEPTABLE

Shocking customer service..card got declined although payment had gone out of my bank account... I got told by the manager it’s a technical problem with them, but manager wouldn’t let me take my items or refund my money!! rang manager today it is now 48 hrs later to be told nothing can be done till Monday now!! I asked for the area manager contact details only to be told that he’s not allowed to give them details!!! I have rang up complains department just to be told they have no complains procedure for in store complains only on line complains!!this Is only part of the story just Unbelievable...

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The Range UK
Average rating:  
 261 reviews
 by Donna mac

Terrible service for a return. Barely acknowledged me!

Will not be returning to the store.

 by G morgan

I placed a order with you on the 29.2.20 i still not received it by July i was given a date for delivery on the 16.6.20 on the 15.6.20 at 15.10 pm i was told it wld not be delivered which by that date i got rid of my old settee and ask for a refund and im still wait to this date with no replies or help from the head office it wrong how you treat customer

 by Samantha Hall

@TheRangeUK - Disgusting customer service from the store manger is incapable of making a decision unable to speak to anyone at complaints, 6 emails ignored have now resulted to trading standards and social media, this company dont care about faulty goods as they have taken my £400

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The Range Headquarters Info

You can find the corporate head office address and The Range headquarters in The Range, Elsie Margaret House, William Prance Road, Plymouth, PL6 5ZD. Most of the operations handled from this The Range corporate headquarter.

  • Address: The Range headquarters is completely transparent when it comes to contact information and location of the The Range headquarters. You can address any letters to this corporate headquarters office to:

The Range, Elsie Margaret House, William Prance Road, Plymouth, PL6 5ZD.

  • Phone Number: Call +44 1752 725572 to reach someone at The Range headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Sun: 7 am – 8 pm. We suspect the corporate office is also open during these times.
  • Email: As an alternative, you can email The Range at hello@therange.co.uk that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
  • Website: You can use their website https://www.therange.co.uk and contact any department for general help. there is no dedicated website for The Range headquarters.

The Range Headquarters Executive Team

The Range headquarters is run by an executive team. Below are some executive team members name of The Range corporate office UK.

  • Chris Dawson – Chief Executive Officer

The Range corporate office addresses

Corporate addresses
The Range (UK) The Range, Elsie Margaret House, William Prance Road, Plymouth, PL6 5ZD
(Kidderminster) -The Range Crossley Retail Park, Carpet Trades Way, Kidderminster DY11 6DY, United Kingdom
The Range (Brierley) The Merryhill Centre, 9, Station Dr, Brierley Hill DY5 1SY, United Kingdom
(Newport) – The Range East Retail Park, Unit 1, 28 Docks Way, Newport NP20 2NN, United Kingdom
The Range (Dumfries) Leafield Rd, Dumfries DG1 2DP, United Kingdom

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