Specsavers Corporate Office Headquarters

Disgusting Service and Unprofessionalism from Specsavers Sudbury Suffolk
OVER 20 years a customer and never have been dealt with so badly
A combination of Arrogance and Ignorance from 2 people with the empathy of a frozen chicken
Paid over £300 pound for 2 pairs of glasses to be a given cases that looked like they had made by a 5 year old
HUGO BOSS this is the worst design you have ever produced are you now working in consultation with kindergartens?
A Head Office where you cannot speak to complaints
THINK VERY CAREFULLY YOU SPEND YOUR HARD EARN’T MONEY WITH THIS COMPANY
CUSTOMER SERVICE and PROFFESIONALISM are way down their list of priorities
people live in the REAL WORLD I don't have a Hermes bag to put this in whilst I lunch or Shop- TOO BUSY WORKING TO PAY YOUR PRICES

I go to SpecSavers Victoria London and can report excellent service. Since I am very dependant on my glasses I have bought back up copies and always receive excellent service both in the eye examination and subsequent choice of frames. I go to Victoria since I often stay in London and find this more convenient though in the past I have also received excellent service elsewhere, always by SpecSavers. I speak as I find.

Today, I visited the Ayr branch of Specsavers to collect my glasses. This is the 3rd time I have been and twice to change the frames that weren't quite right. The second occasion I was seen by a girl obviously of asian heritage as she was wearing a hijab. She didn't say much and I wondered if she understood what I was saying. Well, obviously not as today when I went to pick up my glasses, the chap bought out the same frames as my last ones and not the new ones that I expected to get. This is beyond a joke as I have to travel some 8 miles into town. I have been assured that the correct frames with correct prescription will be couriered to me asap. Whilst on the subject, twice I have booked a home visit for my husband, the 1st time no show and now phone call, and when I phoned them they had no record of my booking. What is this country coming too??

Wonderful service from Allerton Road, Liverpool store. Fabulous members of staff - so helpful, professional and caring. Thanks to Menik, Sufyan and Kifayat, you are absolute stars and thank you all for your help. Very grateful to you.

I visit your Bournemouth town branch on Old Chirstchurch Rd on the 12th July 2022. Whilst waiting a dark hair lady who I think was a supervisor?! I witnessed her bullying and belittling a young lady. This young lady looked like she was learning to do things. I felt for this girl as she looked like she was going to brust into tears. I thought bullying in the workplace was outdated by now! But not at spec savers! This dark haired lady was also on her phone constantly. This is completely unacceptable behaviour in a professional work place.I will be making sure that I take my business elsewhere and recommend my family will too. I complaint via your chat service and was told a transcript would be passed on to the manager. Nobody has bothered to contact me to tell me my complaint has been dealt with. What a shambles.

I am writing to inform the Head office manager of The Specsavers Opticians based in Bayswater, London, about an employee. In February 2008, an employee described as a male, euro origin, medium quite slim built, medium length hair, wore a suitable clothing and shoes, possibly aged between 30-40 years, optical assistant/other, seen at the desk area. He created a rude remark against a customer seen instore, as, she made a joke about the style of spectacles worn by looking into a mirror. The customer, got angry with the employee. An apology from the customer was sent by text message to the head office of the company, within weeks. Please could you check into this person and the employees seen at the front desk of the Kilburn Branch, between 2000-2008, immediately. customer

A cursory home check by an oculist/optician led to me buying two understrength pairs of glasses. I have to wear both pairs at the same - one on top of the other to watch TV. In the same visit one of her colleagues bamboozled my wife who had just suffered a stroke to spend £700 on reading glasses. A case of overcharging vulnerable and Ill pensioners.

I had broken my glasses gardening the other day. And the screw head had snapped off. Unwearable I made an appointment at the Coalville branch. And a gentleman called Kevin Davison was absolutely amazing. Although originally they seemed nothing that could be done. He spent a longtime trying to find a solution, around the problem and he managed to fix them. Thank you Kevin.

I visited Spec savers in Syston Last week to choose my new frames. I was serviced with an assistant names Suzanne, she was so helpful, she explained everything in such a lovely friendly manner. Nothing was too much trouble for her. I am 76 years old and I was so impressed with Susanne. She is a credit to your business. I will certainly recommend Specsavers Syston to my friends.

I am looking forward to collecting my new glasses and to give my thanks again to your wonderful assistant Susanne. June Vernon.

I went to specsavers in Commercial road today, everything was fine with the young ladies who do the test etc, I went down stairs and chose 2 pair of glasses with help from a very nice young lady, Told to sit in the waiting are. I was sat a on my own for a few minutes then some other ladies came and say down, Alas of the 4 of us sitting there it was ine of the other ladies who was called, then it happened again. I walked out and will not be going back