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Ordered a small lightweight item and paid £4.99 for delivery. The item was unsuitable and could not return without paying a further £4.99. I could have returned myself for half the cost.
Their returns policy at time of purchase does not make it clear that the customer has to pay again and they do not give options for return. This is exploitation of their customers and their lack of clarity does make me wonder if it legal, it,s certainly not ethhical.
Still waiting for a refund 7 weeks on. No phone number to ring. Returned parcel, proof of Evri receipt, Evri didn’t update their tracking so House of Fraser seem very confused as to where my returns are. Disgusting customer service, no continuity AT ALL. Got PayPal involved, never actually read what evidence they asked me for so back to square one. I WILL NEVER USE HOUSE IF FRASER EVER AGAIN & WILL E TAKING LEGAL ACTION
I agree with other reviewers here - House of Fraser have their own rules and despite my pointing out, with evidence and quotes from the relevant Consumer Rights Act 2015, that their procedures for replacement or refund of an item not fit for purpose are actually unlawful and a breach of consumer rights, they have still refused to offer me either for very poor quality designer boots that have deteriorated. Absolutely appalling for such a retailer. I will be taking further advice and I will definitely not shop with them again!!!
House of Fraser Headquarters Info
You can find the corporate head office address and House of Fraser headquarters in 318 Oxford St, Marylebone, London W1C 1HF, United Kingdom. Most of the operations handled from this House of Fraser corporate headquarter.
- Address: House of Fraser headquarters is completely transparent when it comes to contact information and location of the House of Fraser headquarters. You can address any letters to this corporate headquarters office to:
318 Oxford St, Marylebone, London W1C 1HF, United Kingdom.
- Phone Number: Call +44 343 909 2046 to reach someone at House of Fraser headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Sat: 9:30 am – 9:00 pm and Sun: 12 – 6:30 pm. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email House of Fraser at email@example.com that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://www.houseoffraser.co.uk/ and contact any department for general help. there is no dedicated website for House of Fraser headquarters.
House of Fraser Headquarters Executive Team
House of Fraser headquarters is run by an executive team. Below are some executive team members name of House of Fraser corporate office UK.
- Mr Alex Williamson – CEO
House of Fraser corporate office addresses
|House of Fraser (UK)||318 Oxford St, Marylebone, London W1C 1HF, United Kingdom|
|House of Fraser (UK)||45 Buchanan St, Glasgow G1 3HL, United Kingdom|
|House of Fraser (UK)||Bluewater Shopping Centre, Dartford, Greenhithe DA9 9SB, United Kingdom|
|House of Fraser (UK)||Lakeside Shopping Centre, W Thurrock Way, Grays RM20 2ZR, United Kingdom|
|House of Fraser (UK)||new row, 244-250, Telford TF3 4BS, United Kingdom|
|House of Fraser (UK)||226-231 High St, Lincoln LN2 1AY, United Kingdom|
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