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The issue I am currently trying to resolve is the most trying matter you could imagine. I conclude that Johnlewis.com customer service is on a different planet to the rest of us!!!!! The frustation is beyond a joke!!! Absolutely clueless!!! If there was a minus rating available I would have ticked it.
I had the unfortunate situation where a MacBook computer required warranty repairs for an electronic problem. Considering the covid situation it was promptly returned. However whilst in John Lewis custody it suffered physical damage. I brought this to the attention of customer services a month ago and in the ensuing correspondence submitted photos of the damage. I was asked to return it to John Lewis and this was done over a week ago. I have received one copy and paste message about my device being returned to repair. Since then nothing has moved. I have exchanged further e mails and ending with a phone call this afternoon. I was advised that nothing further will be done this week. this is utter disregard for a customer and makes me wish I had never entered a John Lewis store in the first place. I don't intend to in the future if this is the way you treat customers. The reference is Incident: 210415-001959.
Disappointed does not do my opinion justice. I've been with John Lewis Broadband for just a month and the "service" is beyond appalling. Not able to contact any specific humans via email or phone. Don't be fooled. They are worse than what I thought was the worst. DON'T GO THERE.
John Lewis Headquarters Info
You can find the corporate head office address and John Lewis headquarters in 171 Victoria St, Westminster, London SW1E 5NN, United Kingdom. Most of the operations handled from this John Lewis corporate headquarter.
- Address: John Lewis headquarters is completely transparent when it comes to contact information and location of the John Lewis headquarters. You can address any letters to this corporate headquarters office to:
171 Victoria St, Westminster, London SW1E 5NN, United Kingdom.
- Phone Number: Call +44 345 604 9049 to reach someone at John Lewis headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Sunday: 7:00 am – 11:00 pm. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email John Lewis at Head_of_Customer_Service@johnlewis.co.uk that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://www.johnlewis.com/ and contact any department for general help. there is no dedicated website for John Lewis headquarters.
John Lewis Headquarters Executive Team
John Lewis headquarters is run by an executive team. Below are some executive team members name of John Lewis corporate office UK.
- SIR CHARLIE MAYFIELD – Chairman of the John Lewis Partnership
- TRACEY KILLEN – Director of Personnel of the John Lewis Partnership
- STEVE GARDINER – Elected Director
- NICKY SPURGEON – Elected Director
- LAURA WADE-GERY – Non-Executive Director
- KEITH WILLIAMS – Deputy Chairman of the John Lewis Partnership
- ROB COLLINS – Managing Director of Waitrose & Partners
- DAVID HAY – Elected Director
- BECKY WOLLAM – Elected Director
- PATRICK LEWIS – Group Finance Director of the John Lewis Partnership
- PAULA NICKOLDS – Managing Director of John Lewis & Partners
John Lewis corporate office addresses
|John Lewis (UK)||171 Victoria St, Westminster, London SW1E 5NN, United Kingdom|
|John Lewis (London)||300 Oxford St, Marylebone, London W1C 1DX, United Kingdom|
|John Lewis (Westfield stratford city)||The Arcade, Westfield stratford city, 101, London E20 1EL, United Kingdom|
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