Submit your review
I feel the company need to review its access policy towards deaf customers.
It need to review how Vision Express customer services better their communicate skills for a resolution. The love of email pushing is not a resolution but for an outcome.
I feel the company need to revisit the Equality Act as the service provider.
That Vision Express CEO need to revisit his work listening to this feedback and to give a decent reply on this website since this lack of reply shows lack integrity good quality customer services.
I need a sign language communication support to attend appointment and they are hopeless at coordinating it.
Shop floor staff have low level deaf awareness
Negligent in their examinations and then a complete lack of interest in following through my complaint. Fortunately it was not a condition that worsened over time so I still have some sight. Store manager and HO have failed to ever get back to me
I had an unfortunate accident with my glasses, left them on the floor, fortunately I had my previous pair from Vision Express - Surrey Quays, so I called and made an appointment for Aftercare.
When I arrived and spoke to the lovely lady working there, I explained the situation and she advised me to find a suitable pair to keep my Variable Focus lens and replace the frame.
As I went to find a new pair within minutes the kind assistant had manage to remedy the situation and repair my glasses in store for as good as new.
I was beyond ecstatic, with the times we are in now, finance is scarce and to have my read and driving glasses is essential.
The night before my appointment I had mentioned to a friend I was going to Surrey Quays Vision Express and they immediately asked why I travel so far when there are many (local) opticians which are closer - THIS IS WHY!!
The staff are always extremely busy, but ALWAYS very courteous, friendly and professional, the branch is located inside a very busy Superstore and I am always astounded at how they manage to cope with so many Customers yet maintain calm.
The assistant that day really made my day and dare I say it year!! I have been a Customer of theirs for I think a decade now and shall continue to always return there for all my optical requirements.
So therefore please thank the lovely lady for her professional and kind assistance and know you have a customer for life!!
P.s. My Appointment was at 14.45 should you need to cross reference who was working on the day.
Thanks again Vision Express for your extremely kind and hard working staff!!
Vision Express Headquarters Info
You can find the corporate head office address and Vision Express headquarters in Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham NG11 6NZ, United Kingdom. Most of the operations handled from this Vision Express corporate headquarter.
- Address: Vision Express headquarters is completely transparent when it comes to contact information and location of the Vision Express headquarters. You can address any letters to this corporate headquarters office to:
Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham NG11 6NZ, United Kingdom.
- Phone Number: Call +44 800 038 2177 to reach someone at Vision Express headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 9:00 am – 5:00 pm, 7 days a week. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Vision Express at email@example.com that may help spread the word about your problem. You can also contact someone close to the head office by emailing the Media Help department.
- Website: You can use their website https://www.visionexpress.com/ and contact any department for general help. there is no dedicated website for Vision Express headquarters.
Vision Express Headquarters Executive Team
Vision Express headquarters is run by an executive team. Below are some executive team members name of Vision Express corporate office UK.
- Jonathan Lawson – CEO of Vision Express
- Nick Connolly – Programme Manager
Vision Express corporate office addresses
|Vision Express (UK)||Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham NG11 6NZ, United Kingdom|
|Vision Express (USA)||1045 S 320th St, Federal Way, WA 98003|
|Vision Express (Canada)||9750 Markham Rd, Markham, ON L6E 0H8, Canada|
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